1. Where are the garments manufactured?
A. Most of our Fabrica products range manufacturing from Pakistan, china and Bangladesh.
2. Will the garments shrink in the wash?
A. Some shrinkage and twisting may occur after washing but will stay within the acceptable limits for dimensional stability performance. The garments comply with the general performance standards in the clothing retail industry. To minimize shrinking and twisting, it is recommended that the wash temperature does not exceed 40C in a standard or delicate washing cycle, and the garments are reshaped before drying on a line or flat. Hot washes and tumble drying is likely to affect the dimensional stability of the garments and may also cause fading of colour. For the sake of protecting the environment, we say: wash at 30C or below, do not tumble dry, line dry and only iron when necessary.
3. Are the T-shirts suitable for printing and decorating?
A. We use for all our garments are reactive dyed and ready for decorating in a wide variety of screen printing techniques including discharge printing, heat transfers, sublimation printing and embroidery. The garments well performed in direct-to-garment (DTG) printing.
4. How long will it take for me to receive my order?
A. All orders are usually picked, packed and dispatched the same or next working day. The transit time depends on the delivery service.
5. What is Express next day delivery?
A. Our standard delivery service with the mainland UK is the “Express next day” service, which means the goods are normally delivered the next working day. However, as with all transport services, there is no absolute guarantee, and on rare occasions there may be a delay in delivery due to adverse weather, road conditions, etc. Our UK delivery service is provided by DPD. You will receive an email notification when the goods are dispatched, and will be able to track the shipment online through the tracking provided.
Stock.
1. How often does stock get replenished?
A.All product lines are regularly replenished. We strive to minimize “out of stock” periods, however periodically, especially in high season, items may be out of stock for a period of time. The Website shows details of forthcoming deliveries and we take orders in advance like pre-booking over the phone.
2. Can I return goods to you? What is your returns policy?
A. Samples are non-returnable. Faulty garments can be returned free of charge for a refund or exchange within 28 days of supply. Unwanted garments may be returned, subject to approval, within 28 days of supply but a re-stocking fee of 20% will be applied. In every case, a returns form has to be submitted through the Website, and an official authorization received before any goods are sent back. Please note, unauthorized returns will be rejected by the warehouse. Please refer to our Terms & Conditions.
3. What are your payment terms?
A. All new customers will be set up on a pro-forma basis, which means the cost of goods and transport has to be pre-paid before delivery. Orders are placed and payments made through our secure online Website. Established customers with a trading history are welcome to apply for credit facilities.
4. What are the minimums for ordering?
A. There are no minimum order quantities - you can order one garment.
5. How can I check stock quantities?
A. Our Website shows live inventory of all our stock products.
Made To Order.
1.What are the minimums for bulk manufacturing orders?
A. The minimum special production order with us required is 200 pieces per style, size and colour, when using core fabrics. For fabrics that have to be developed and knitted to order the quantities might be higher.
2. What is the cost for bulk orders?
A. All bulk orders are quoted on the spot, individually, depending on the style and quantities.
3. How long does it take to receive a bulk order?
A. It usually takes around 4 weeks to receive a pre-production sample for approval, although printed or embroidered samples may take a few days longer. Production will proceed once the pre-production samples have been approved. Production time depends on basis of quantities for standard fabrics or non-stock fabrics and garments that incorporate printing, appliqué or embroidery.
4. Can you do printing, embroidery and labelling tags with bulk orders?
A. yes we do provide all type of printing,embroidery,neck labelling and hand tags and packaging.
